Appendix . Endnotes
Preface
Chapter 1
Chapter 2
Chapter 4
Chapter 6
Chapter 8
Chapter 10
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Appendix A
6 This book easily could be put in the agility category. It is placed in the discipline and focus category primarily because the authors are discussing how to deepen relationships with existing customers rather than developing relationships with whole new customer classes.
Appendix B
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