Chapter 15
MAINTAINING RIGHT RELATIONSHIPS WITH EMPLOYEES
FOR THOSE WHO DOUBT the practicality of nurturing right relationships in the workplace, there are many studies connecting such efforts with bottom-line performance. A pleasant, productive workplace is key to employee satisfaction, and employee attitudes are critical to factors such as sales, profitability, customer loyalty, and employee turnover. For example, a Gallup survey of more than 100,000 employees across 12 industries showed the link between communication-related issues—employees knowing their roles, feeling important to the vision and mission of the organization, having a good ...
Get Big Vision, Small Business now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
