Foreword
In the summer of 1995, I attended my first conference for information technology professionals. The event, called Interex, was an annual convention for users of the HP 3000, Hewlett-Packard’s midrange business computer system known at the time for its reliability—and a devoted user base. More than 10,000 of these users gathered in Toronto that August to swap tips and pester HP executives for information about the future of their beloved system.
After spending several days talking with these IT managers, I came away with two observations:
1. The managers were grappling with rising technology demands from business executives and office workers who wanted more out of their IT investments.
2. While everyone in the Toronto ...
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