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Big Change, Best Path

Book Description

Big Change, Best Path provides a new understanding of how change happens in organizations. Based on the largest base of empirical change research data ever developed, it gives managers an essential guide to making successful change happen.

Table of Contents

  1. Cover
  2. Title Page
  3. Contents
  4. Foreword by Peter Cheese, Chief Executive, CIPD
  5. Acknowledgements
  6. 01        Changing how we change
    1. Our research: capturing the experiences of 750,000 travellers
    2. Moving beyond myths
    3. Defining high performance
    4. A map and predictable pathways for change
    5. The change imperative
    6. Full-colour maps
    7. Map 1 Change map showing the different regions of change
    8. Map 2 Map of the nine ‘capital cities’ regions
  7. 02        Understanding change through maps
    1. The research: distilling the wisdom of 750,000 travellers
    2. Performance outcomes: business performance and benefits realization
    3. Turbulence: taking into account the conditions under which change takes place
    4. The 10 managerial drivers of change
    5. Benchmarking: showing what actions are needed
    6. Looking deeper: what truly drives performance?
    7. From data to maps: visualizing the complex interactions of different variables
    8. Common pathways: getting from one region to another
    9. Mastering the nine dynamics of change
    10. Summary for Chapter 2: key insights
  8. 03        High Performance: Reaching the highest levels of performance
    1. Getting to High Performance
    2. High Performance insights
    3. The challenges of High Performance
    4. Pushing the Limits
    5. Achieved with Loss of Heart
    6. Cruising, a capital city
    7. Common pathways exiting Cruising
    8. Getting to the top – and staying there
    9. Summary for Chapter 3: key insights
  9. 04        Off Track: When everything falls apart
    1. Off Track dynamics and misconceptions
    2. Different ways to spiral downward
    3. Case for Action, a capital city – where the seeds of hope can be found, a capital city – where the seeds of hope can be found
    4. Nurturing the seeds of hope and renewal
    5. Leadership – the key for action
    6. Common pathways exiting Case for Action
    7. Tackling deeper-seated issues
    8. Summary for Chapter 4: key insights
  10. 05        Unsustainable: When change is at the crossroads
    1. Unsustainable insights
    2. When change is unsustainable
    3. Just Get On with It
    4. The right way to rightsize
    5. Saying ‘goodbye’ and ‘hello’
    6. Unlocking the passion for change
    7. Leading by example
    8. Common pathways exiting Just Get On with It
    9. The importance of emotions
    10. Summary for Chapter 5: key insights
  11. 06        Struggling under Pressure: When teams falter
    1. Struggling under Pressure insights
    2. The characteristics and dynamics of Struggling under Pressure
    3. Lessons from Mount Everest
    4. Organizational disconnects
    5. How to increase accountability
    6. How to build strong teams
    7. The importance of good governance
    8. Common pathways exiting Struggling under Pressure
    9. Towards the On Track zone
    10. Summary for Chapter 6: key insights 140
  12. 07        On Track: Win the war for resources and move out of the middle ground
    1. On Track insights
    2. Five core dynamics and five capital cities
    3. Yes, but: change without the necessary resources
    4. Three keys to better resource management
    5. Common pathways exiting Yes, but
    6. Beyond resource limitations
    7. Summary for Chapter 7: key insights
  13. 08        In the Dark: Mobilize around the vision
    1. In the Dark insights
    2. In the Dark – like ‘herding cats’ – like ‘herding cats’
    3. Moving into the light
    4. Understanding what drives vision and direction
    5. Communicating effectively
    6. Building strong communities
    7. Common pathways exiting In the Dark
    8. Embracing the big picture
    9. Summary for Chapter 8: key insights
  14. 09        Sleepy in Success: Get back in the game
    1. Sleepy in Success insights
    2. Characteristics of Sleepy in Success
    3. Getting the right leaders in the right roles working in the right direction
    4. Recruiting the right leaders for difficult situations
    5. The role of the team leader in managing ‘damage’
    6. The importance of trust in team leadership
    7. Employee engagement and organizational change
    8. Team leaders and accountability
    9. Recognizing and rewarding team members
    10. Seeing situations clearly
    11. Common pathways exiting Sleepy in Success
    12. Moving away from complacency
    13. Summary for Chapter 9: key insights
  15. 10        Building Momentum: When good is not good enough to jump to the next level
    1. Building Momentum insights
    2. Building momentum for change
    3. How business leadership mobilized commitment to change
    4. The vital role of business leadership in change initiatives
    5. Building business leadership capability
    6. The drivers of trust at each level of leadership
    7. The leadership trust grid
    8. Unlocking the trust dynamic in Building Momentum
    9. Common pathways exiting Building Momentum
    10. The trust grid and organizational flexibility
    11. Summary for Chapter 10: key insights
  16. 11        On the Run: Keep it together when the goal is rapid growth
    1. On the Run insights
    2. On the Run – a lot of change at a fast pace – a lot of change at a fast pace
    3. Two organizations, two trajectories
    4. The different types and key drivers of change
    5. Managing change at a fast pace
    6. Knowing where and when to take action
    7. Supporting and sustaining high levels of growth
    8. Common pathways exiting On the Run
    9. Building organizational agility
    10. Summary for Chapter 11: key insights
  17. 12        Vision for the future: Changing the way we change
    1. Towards the agile organization
    2. Change leaders at all levels
    3. Building the capacity to continually change
    4. Towards a new era
  18. References
  19. Index
  20. Copyright