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Bids, Tenders and Proposals, 4th Edition by Harold Lewis

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10

Talking to the client

The instructions to tenderers will normally tell you whether making contact with the client is expected, encouraged or forbidden on pain of disqualification. In many fields of public sector procurement, direct contacts by the bidder are restricted to the submission of written questions seeking clarification on matters of fact or the meaning of items in the tender documents (Chapter 8): the option of meeting client managers or other personnel to talk about the work is ruled out on the grounds that it might be interpreted as infringing the principles of transparency and even-handedness. But in most other contexts, prospective clients will expect you to want to meet them – provided of course that enough time is available ...

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