EVALUATION IS an increasingly important tool for the performance consultant and the manager. Current and emerging evaluation approaches can precisely measure outcomes of instructional performance improvement interventions. They also can support performance on the job by helping performers analyze their work situations and plan—and later assess their success in—application of new knowledge and skills on the job.
This chapter focuses on:
Evaluation as a tool to measure and support performance
Levels of evaluation of training interventions
The role of evaluators in supporting learning and performance
The old saying holds true: "You don't get ...