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Beyond Transfer of Training: Engaging Systems to Improve Performance by Mary L. Broad

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Chapter 3. The Performance Consultant

THIS CHAPTER presents our third foundation block improving performance in complex systems, the role of the performance consultant. An essential characteristic of this role is commitment to the process of human performance technology (HPT), which has become a benchmark for developing and implementing effective performance improvement interventions in many organizations worldwide. Two other important areas of expertise for the performance consultant are organizations as complex systems and partnering and consulting with stakeholders. Together, these three areas are valuable resources for performance consultants as they work collaboratively with other stakeholders (including managers at all levels and performers) ...

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