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Beyond Transfer of Training: Engaging Systems to Improve Performance by Mary L. Broad

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Chapter 1. Organizations as Complex Systems

THIS CHAPTER FOCUSES ON complex organizational systems, one of the three foundation blocks for our examination of improving performance in today's complex systems. We discuss the groups and entities that make up the range of systems in which we function and why it is important for us—and our clients—to view them as interactive systems. We look at what constitutes moderately or highly complex systems, consider examples of each of these, and discuss the value of developing visual for of the systems. The major topics for this chapter are

  • Living and working in complex systems

  • Moderately complex systems

  • Highly complex systems

  • Diagramming the system

Living and Working in Complex Systems

As we begin to address the ...

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