Beyond Training Ain't Performance Fieldbook

Table of contents

1. Cover Page
2. Title Page
3. Copyright Page
4. Table of Contents
5. Preface
6. Chapter 1: Introduction: Why Beyond Training Ain't Performance
   1. It Ain't Always Easy
   2. Institutionalizing What Training Ain't Performance Recommends
   3. Setting a Mission and Making a Promise
7. Chapter 2: How the Beyond Training Ain't Performance Fieldbook Works
   1. Assessing Yourself and your Training Organization
   2. Focusing on you and your Workplace Learning and Performance Organization: The Importance of Critical Mass
   3. Putting Beyond Training Ain't Performance to Work
   4. Chapter Summary
8. Chapter 3: Working Within the Performance System
   1. What is a System?
   2. What is a Human Performance System?
   3. Revisiting the Organizational Human Performance System
   4. An Organizational Human Performance System Checklist
   5. The Language Spoken in Human Performance Improvement Country
   6. Chapter Summary
9. Chapter 4: What's My Greatest Performance Block?
   1. Sensitizing your WLP Team, Management, and Clients to the World of Human Performance Improvement
   2. Beyond Gilbert's Model
   3. The Bottom Line in Investigating Performance Blocks
   4. Chapter Summary
10. Chapter 5: Engineering Effective Performance and Conducting Front-End Analyses
    1. The Engineering Effective Performance Model
    2. Chapter Summary
11. Chapter 6: Developing Learning Interventions—Systems and Models
    1. Interventions and Means to Eliminate Barriers
    2. Learning Interventions
    3. Some Effective Learning Systems Models
    4. Summarizing Learning Systems
    5. Chapter Summary
12. Chapter 7: Nonlearning Interventions: Job Aids
    1. What Are Job Aids?
    2. Chapter Summary
13. Chapter 8: Nonlearning Interventions: Environmental
    1. The Environment and its Impact on Human Performance at Work
    2. Putting it All Together
    3. Three Major Environmental Interventions
    4. Chapter Summary
14. Chapter 9: Nonlearning Interventions: Emotional
    1. Incentives, Motivation, and Workplace Performance
    2. The Performance Improvement by Incentives Model
    3. An Incentive System in Action
    4. Motivational Interventions
    5. Putting Emotional Interventions Together
    6. Chapter Summary
15. Chapter 10: From Training Order-Taker to Performance Consultant
    1. What does it Mean to Be a “Consultant” in WLP?
    2. The Value Add of Performance Consulting
    3. Revisiting the Competency Areas and Critical Characteristics for Performance Consulting
    4. Am I Doing it Right?
    5. Handling Inquiries
    6. Conducting the Initial Interview
    7. Mastering the Proposal Process
    8. Preparing Project Reports
    9. Making Presentations
    10. Chapter Summary
16. Chapter 11: Managing the Client-Performance Consultant Relationship
    1. Managing your Client Relationships
    2. Managing your Client and Getting your Client to Manage you
    3. From Philosophy to Practicality
    4. Consulting Models
    5. How to Acquire and Maintain that Collaborative Relationship
    6. Some Final Thoughts on Client-Consultant Relationships
    7. Chapter Summary
17. Chapter 12: Evaluating Results
    1. Rationale for Evaluating Project Impact
    2. ROI—to Be or Not to Be
    3. The Highly Intangibles—What to Do
    4. Chapter Summary
18. Chapter 13: Hit or Myth: Facing the Facts
    1. The Amazing Power of Myth
    2. Chapter Summary
19. Chapter 14: Beyond Training Ain't Performance: Ongoing Growth and Development
    1. Building a Support System for your Environment
    2. Facilitating and Inhibiting Factors in Moving from Training to Performance
    3. Form a Training Ain't Performance Study Group
    4. Plan your Professional Development and Growth
    5. Chapter Summary
20. Chapter 15: External Support Systems
    1. Join a Local or Industry-Based Performance Improvement Association
    2. Join a National or International Performance Improvement Society
    3. Attend Workshops and Conference Events
    4. Get Certified
    5. Create Relationships with Colleges and Universities
    6. Read
    7. Build a Network
    8. Stay in Touch
21. Appendix A: A Lexicon of Human Performance Improvement Terms
22. Appendix B: Structured On-the-Job Training In Developing Nations
23. Additional Resources
24. About the Authors