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Beyond the Usability Lab by Donna Tedesco, Thomas Tullis, William Albert

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9.7. Using online usability testing early in application development: - building usability in from the start

Heather Fox, Phena Partners

In 2001, Phena Partners LLC was engaged by the DuPont Company's Information Security organization to lead the redesign efforts of their E-Pass Administrative Application, an enterprise-wide, two-factor authentication/identity management system that was proving to be expensive and difficult to both use and maintain. Working with the client, we interviewed and surveyed a set of global stakeholders (information security officers, IT vendors, IT managers, and a representative set of application end users) and held global virtual sessions to elicit future state requirements. With a comprehensive set of business ...

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