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Beyond the Usability Lab by Donna Tedesco, Thomas Tullis, William Albert

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9.6. Online usability testing: familysearch.org

Tyson Stokes, FamilySearch.org

This case study is an evaluation of a new registration flow for FamilySearch.org. FamilySearch.org is a suite of family history Web sites provided by the Church of Jesus Christ of Latter-Day Saints. This suite of Web sites provides access to millions of records such as birth, death, and census; the ability to search a database of hundreds of millions of individuals; access to research guidance to help locate ancestors; and connection to the largest genealogical library in the world.

FamilySearch.org is currently in the process of bringing the suite of Web sites together into a unified experience. In order to create a single user experience it will be necessary ...

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