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Beyond the Usability Lab by Donna Tedesco, Thomas Tullis, William Albert

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9.1. Access-task surveys: a low-cost method for evaluating the efficac- cy of software user interfaces

Today there are a variety of tools for conducting online, remote usability tests. WebEffective™, LEOtrace®[1], and UserZoom® are sophisticated tools for task- or intercept-based automated usability testing. They often provide the “missing DNA” between in-person lab-based testing and Web analytics. One of the strengths of these tools is that they allow for collecting data from large numbers of participants across a wide area and over time. While these tools are very valuable, they are often overkill; they can be laborious to construct and data can be complex to analyze. Sometimes what is needed is something much simpler and less formal, especially ...

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