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Beyond the Usability Lab by Donna Tedesco, Thomas Tullis, William Albert

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3.3. Starter Questions

Along with screening questions, you may want to collect some data about what type of experience or expectation users have with the product or how much technical experience they have. This can help provide insight when looking at performance data. You might see that less experienced participants perform differently from the experts. Also, you may want to use how they answer the questions to customize the study. For example, you may want to use branching logic and choose to give only certain tasks to specific participants based on their interest or experience.

Although we want to focus this chapter more on task construction than question construction, we didn't want to leave you without at least a few high-level tips to ...

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