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Beyond the Lean Office by Kevin J. Duggan

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Chapter 10

Sharing the Knowledge

When the alarm sounded on Friday, I bolted out of bed, anxious to get to the office to meet with Chris. What a week! Only four mornings ago, I learned about the mess that had happened while I was away, but what I’ve seen and heard since then has changed the way I look at the office. I was aware of the tough sell ahead and the skepticism I expected to encounter, but I was also ready for the challenge.

I got into my car and headed to work, rehearsing the pending encounter with Chris along the way. I parked and, as I walked to the office, noticed Chris looking at me from the window on the third floor, as if awaiting my arrival. At that moment, I was glad I had prepared for this discussion.

The ride up the elevator ...

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