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Beyond the Lean Office by Kevin J. Duggan

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Chapter 8

The Education, Part II

After the break, Jennifer pulled us together for a quick review before moving on. “Let’s do a recap of the first six guidelines,” she said. “Who wants to tell me what they are?”

“The first guideline is takt and takt capability,” I said. “First, we look at our demand profile and determine how many takt capabilities we need. Then, for each takt capability, we determine a takt time, and this is the rate at which we need to complete work for a service our office provides.”

Peyton jumped in and said, “The second guideline is continuous flow, where we analyze all the activities, colocate associates, balance work elements, and design a part-time processing cell that operates on a process one, move one basis. Because ...

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