Beyond the Lean Office

Chapter 4

The Game Plan

I arrived at the office early Tuesday morning, got myself situated, and thought about the list that I created yesterday. I needed to come up with solutions to all five problems on this list, and it was not going to be easy.

I started making notes for corrections and counteractions for each problem. After spending most of the morning sifting through everything, I had developed a plan I felt comfortable presenting to Chris later in the day.

The Plan

The following is the plan I developed that day:

1. Problem: Frequent reprioritization.

   Solution: We are going to continue with the current expedite policy, but we’ll ensure that our major customers are routinely given a higher priority than everyone else by using a color-coded ...