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Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage

Book Description

The secret of achieving and sustaining organizational excellence revealed

In an ever-changing world where only a third of excellent organizations stay that way over the long term, and where even fewer are able to implement successful change programs, leaders are in need of big ideas and new tools to thrive. In Beyond Performance, McKinsey & Company's Scott Keller and Colin Price give you everything you need to build an organization that can execute in the short run and has the vitality to prosper over the long term.

Drawing on the most exhaustive research effort of its kind on organizational effectiveness and change management, Keller and Price put hard science behind their big idea: that the health of an organization is equally as important as its performance. In the book's foreword, management guru Gary Hamel refers to this notion as "a new manifesto for thinking about organizations."

  • The authors illustrate why copying management best practices from other companies is more dangerous than helpful

  • Clearly explains how to determine the mutually reinforcing combination of management practices that best fits your organization's context

  • Provides practical tools to achieve superior levels of performance and health through a staged change process: aspire, assess, architect, act, and advance. Among these are new techniques for dealing with those aspects of human behavior that are seemingly irrational (and therefore confound even the smartest leaders), yet entirely predictable

Ultimately, building a healthy organization is an intangible asset that competitors copy at their peril and that enables you to skillfully adapt to and shape your environment faster than others—giving you the ultimate competitive advantage.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Foreword
  5. Introduction
    1. Ultimate Competitive Advantage
    2. Why It Matters for Business
    3. Why It Matters for Society
    4. Excellence Lost
    5. The Science of Organization
  6. Part I: Why Performance Is Not Enough
    1. Chapter 1: The Big Idea
      1. The Health of Organizations
      2. The Perils of Performance
      3. The Genius of “And”
      4. The Five Frames of Performance and Health
    2. Chapter 2: The Science
      1. The Quest Begins
      2. The Road Less Traveled
      3. Organizational Health Defined
      4. A New Management Accounting?
      5. More on Our Methodology
  7. Part II: The Five Frames
    1. Chapter 3: Aspire
      1. Performance: Strategic Objectives
      2. Health: Essentials
    2. Chapter 4: Assess
      1. Performance: Capability Platform
      2. Health: Discovery Process
    3. Chapter 5: Architect
      1. Performance: The Portfolio of Initiatives
      2. Health: The Influence Model
      3. Using Performance Initiatives to Influence Mindsets and Behaviors
    4. Chapter 6: Act
      1. Performance: Delivery Model
      2. Health: Change Engine
    5. Chapter 7: Advance
      1. Performance: Continuous Improvement Infrastructure
      2. Health: Centered Leadership
  8. Part III: Putting It All Together
    1. Chapter 8: The Senior Leader's Role
      1. What Only the Senior Leader Can Do
      2. Making the Transformation Meaningful
      3. Role Modeling Desired Mindsets and Behavior
      4. Building a Strong and Committed Team
      5. Relentlessly Pursuing Impact
    2. Chapter 9: The Five Frames in Action
      1. The Story Begins
      2. Setting the Right Aspirations
      3. Assessing Readiness for Change
      4. Architecting What Needed to Be Done
      5. Taking Action
      6. Advancing through Continuous Improvement
    3. Chapter 10: Making It Happen
      1. What If I Can't Get My Senior Leader on Board?
      2. What Does It Look Like to Put the Five Frames into Practice?
      3. When Should We Move from One Stage to the Next?
      4. How Can We Catch Up in Areas We've Neglected?
      5. Principles Underlying Our Approach
  9. Notes
    1. Introduction
    2. Chapter 1 The Big Idea
    3. Chapter 2 The Science
    4. Chapter 3 Aspire
    5. Chapter 4 Assess
    6. Chapter 5 Architect
    7. Chapter 6 Act
    8. Chapter 7 Advance
    9. Chapter 8 The Senior Leader's Role
    10. Chapter 9 The Five Frames in Action
    11. Chapter 10 Making It Happen
  10. Recommended Reading
  11. Acknowledgments
  12. About the Authors
  13. Index