CHAPTER FIVE
Westinghouse
A change management model for creating a world-class safety culture or leading other large-scale improvement initiatives that leverage internal audits, employee testing, extensive training, job analysis, and cultural change interventions
INTRODUCTION: THE OTHER CHERNOBYL FALLOUT
DIAGNOSIS: WE AREN'T THERE YET
ASSESSMENT: A TALE OF FOUR CULTURES
ON-THE-JOB SUPPORT: REINFORCING THE REINFORCEMENTS
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