Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent

FROM EPISODIC TO DISCIPLINED

As with many companies, Avon had plenty of well intentioned but very busy managers. Processes like talent reviews, which were administratively complex and difficult to understand, were not going to inspire the typical manager to reorder her priority list. By greatly simplifying these processes, we had removed one barrier to effectiveness, but we hadn’t actually moved the process forward. We still needed to build organizational discipline around the execution of these simple new processes. We did that in a number of ways:

• Consistent global tools and processes: Many parts of the organization had created their own tools for activities like performance management or individual development. The corporate talent management ...