Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent

FROM EGALITARIAN TO DIFFERENTIATED

A critical step in supporting Avon’s turnaround was determining the quality of talent we had across the business—an outcome made much easier with transparent processes and conversations. Once we understood our talent inventory, we made a broad and explicit shift to differentiate our investment in talent. While we would still invest in the development of every Associate, we would more effectively match the level of that investment with the expected return. We also differentiated leaders’ experiences to ensure that our highest potential leaders were very engaged, very challenged, and very tied to our company.

We made the shift to differentiation in a number of ways, including:

Communication to Leadership Teams ...