Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent

THE ENTERPRISES

In this book we present fourteen organizations that, for a variety of reasons, embarked on a program of self-examination and renewal that focused on enhancing the value of their talent. The companies are varied—indeed, one is a U.S. government agency and one is a not-for-profit health plan—and each was faced with a unique set of circumstances that made change necessary. Each made the evolutionary step and, like the caterpillar that metamorphoses into a butterfly, emerged with the same DNA but somehow permanently altered and more able to thrive in a harsh environment. The fourteen companies are listed in Table I.1.

Avon Products, Inc., is a $10 billion consumer products company that for over one hundred years has promoted ...