Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent

FROM EMOTIONAL TO FACTUAL

Avon was a company with genuine, heart-felt concern for its Associates and an organization in which strong relationships were built over a lifetime of employment. As the organization grew, a leader’s personal knowledge of other Associates’ performance or development needs often served as a key factor in determining talent movement. While in many cases a leader’s individual knowledge was relatively accurate, it’s likely that a more calibrated point of view or additional quantitative facts may have allowed a richer discussion or more confidence in decision making.

The TM team worked to inject more fact-based decision making into talent discussions. Some of those facts were qualitative and others quantitative, but ...