Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent

CHAPTER 9

MCDONALD’S

JAMES INTAGLIATA AND NEAL KULICK

 

 

 

 

This chapter describes five separate initiatives that have been introduced in the past eight years to strengthen the areas of performance development, succession planning, and leadership development. For each initiative we describe how and why the changes were introduced, how they have been refined, and the multiple positive impacts they have had on the business over time.

• Context for Global Talent Management Initiatives

• The Need for Change

• Business and Global Workforce Strategy

• Striking the Right Global/Local Balance

• Customer and Employee Focus

• Evolution of the Talent Management System: Key Initiatives and Enhancements

• Initiative 1: Performance Development System ...