How do you write effective e-mails? What can you do to make your reports more persuasive? If you have an important message to communicate to a colleague in Germany, should you adopt a casual or formal tone? When is it okay to instant message at work? How should you prepare a presentation? Why is it important to watch for nonverbal cues when talking with your boss, employees, or colleagues?
In this book, we distill the wisdom of some of the best minds in the field of business communication to tell you how to communicate effectively. The language is simple and the design colorful to make the information easy to grasp.
Quizzes help you assess your knowledge of communication issues. Case files show how people have addressed their own ...
