Best Practice Workplace Negotiations

Introduction

Welcome to the AMA’s Self-Study course on Best Practice Workplace Negotiations. No matter what your current skill level as a negotiator or your current status—executive, manager, supervisor, or employee—this course will help you become more effective.

Negotiation is how people resolve differences when imposed resolutions are not an option. Chances are you know people who are very adept at negotiating differences at work, at home, and in your community. When people cannot agree, good negotiators have a knack for moving them toward a settlement. Many assume that effective negotiators like these were born with that particular skill. Not true! Good negotiators are made, not born. As with most skills, the ability to negotiate effectively ...