References

S. Alshawi, Z. Irani and L. Baldwin (2003) 'Benchmarking information technology investment and benefits extraction', Benchmarking: An International Journal, 10(4): 414–23.

R. Amit and C. Zott (2001) 'Value creation in e-business', Strategic Management Journal, 22(6): 493–520.

L. M. Applegate (1993) 'Frito-Lay Inc. Strategic transition (A)', Harvard Business School Case Study, Boston, MA.

D. Avison and G. Fitzgerald (2002) Information Systems Development: Methodologies, Techniques and Tools, 3rd edition, London: Pearson Education.

J. Ballantine and S. Stray (1998) 'Financial appraisal and the IS/IT investment decision making process', Journal of Information Technology, 13(1): 3–14.

J. Ballantine, M. Levy and P. Powell (1998) 'Evaluating information systems in small and medium-sized enterprises: Issues and evidence', European Journal of Information Systems, 7(4): 241–51.

J. Balogun and V. Hope Hailey (2004) Exploring Strategic Change, 2nd edition, Harlow: Pearson Education.

N. H. Bancroft, H. Seip and A. Sprengel (1998) Implementing SAP R/3 – How to Introduce a Large System into a Large Organisation, 2nd edition, Greenwich, CT: Manning Publications.

J. B. Barney (1991) 'Firm resources and sustained competitive advantage', Journal of Management, 17(1): 99–120.

S. Bell and T. Wood-Harper (1998) Rapid Information Systems Development: Systems Analysis and Systems Design in an Imperfect World, Maidenhead: McGraw-Hill Education.

P. Bendor-Samuel (2000) Turning Lead ...

Get Benefits Management: Delivering Value from IS & IT Investments now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial