References & Resources

Articles

[bib02entry01] Lauri J. Bassi,, and Scott Cheney. ““Bench-marking the Best.”” Training & Development, <year>November 1997</year>, pp. 60–64.

[bib02entry02] Barry. Crook, ““Benchmarking with Respected Companies Highlights Gaps in Training Function.”” Training Directors' Forum, <year>September 1990</year>, pp. 4–5.

[bib02entry03] Donald J. Ford, ““Benchmarking HRD.”” Training & Development, <year>June 1993</year>, pp. 36–41.

[bib02entry04] Jac. Fitz-Enz, ““Highly Effective HR Practices.”” HRFocus, <year>April 1997</year>, pp. 11–12.

[bib02entry05] Alan. Fowler, ““How to Use Benchmarking.”” People Management, <year>June 12, 1997</year>, pp. 38–40.

[bib02entry06] David A. Garvin, ““How the Baldrige Award Really Works.””

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