Being Agile: Eleven Breakthrough Techniques to Keep You from “Waterfalling Backward”

Breakthrough

Until now, I’ve been discussing stop the line for issues that typically confront development teams and sometimes the overall organization. This breakthrough technique shifts the focus to your customers. With this in mind consider trying this mechanism: Remove the biggest inhibitor is to customer success. And by inhibitor I do not mean a missing feature; I mean identifying an aspect of your product that is currently problematic for your customers. Talk to your customers, your customer support teams, product managers and market managers, sales representatives, and others in your organization that regularly interact with customers. What’s the biggest inhibitor identified that prevents customers from being happy with your product and/or ...