Technique: Guidelines for Effective Coaching

Part of a manager’s job is to coach his or her direct reports to increase their capability and effectiveness within the organization. Coaching can focus on either interpersonal skills or technical work that is relevant to the job.

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Figure 9. Coaching checklist

Coaching is different from feedback and from mentoring. As a manager, you are obligated to provide feedback when someone is not performing some aspect of his or her job. Mentoring is a voluntary relationship that works better when there isn’t a reporting relationship. Coaching is part of your choice as a manager to help people increase some capability. ...

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