Recognize Messy Problems: Problems That Are Bigger Than One Manager Can Fix
Sometimes a problem that seems like it’s coming from one person is actually a problem with the process. When you aren’t getting the results you want, it’s time to change the processes (“the way we do things around here”). When a process problem spans more than one area, the group needs to work on it together.The Fifth Discipline: The Art & Practice of the Learning Organization [Sen94]
To detect whether it’s bigger than one area do the following:
- Look for artificial constraints.
-
People often have a limited view of a situation, not because they have limited intelligence but because humans place artificial constraints on solutions. We often assume that deadlines are ...
Get Behind Closed Doors now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
