Monday Midmorning
Jason was stumped. He knew Sam wanted to reduce the time the Backend group spent supporting the Operations group. And he wanted to move training over to Operations. But he wasn’t sure how. Jason frowned as he entered Sam’s office for his one-on-one.
“Sam, I understand you want to reduce our Operations support time, and training is a big part of that.” Jason said. “If I just drop the training, all hell will break loose, and the situation will actually become worse.”
“You’re right,” agreed Sam. “We have to find a way to transition the training out of your group and into Operations where it belongs. How did you come to have responsibility for the training?”
“I know it doesn’t look like it makes sense now, but it did at one ...
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