Week 3Building the Team

If you’ve ever worked on a jelled team, you know how good it feels. A jelled team has energy. People accomplish great feats. They celebrate and laugh together. They disagree and argue but not disagreeably. Jelled teams don’t happen by accident; teams jell when someone pays attention to building trust and commitment. The jelled teams we’ve seen create and work toward shared goals. Over time they build trust by exchanging and honoring commitments to each other.

Teams, especially management teams, require common goals in order to work together—otherwise, they’ll work as individuals. A development manager doesn’t have to cooperate with a test manager to be successful—but the quality of the product will suffer. A test manager ...

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