CHAPTER 11
When the Going Gets Tough . . .
There are a number of studies within single industries demonstrating that there are superior ways of managing people and organizing their work. Yet although these superior management practices are reasonably well known, diffusion proceeds slowly and fitfully, and backsliding is common.—Jeffrey Pfeffer and Robert I. Sutton, The Knowing-Doing Gap
Our traditional markets are rapidly maturing, resulting in a growing number of companies around the world that can provide the same services we do. Our behaviors, ...
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