O'Reilly logo

Becoming the Boss - New Rules for the Next Generation of Leaders by Lindsey Pollak

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 4

Listen

Choosing Your Method, Knowing Your Audience, and Becoming a Master of Meetings

Words matter.

(And I’m not just saying that because my dad was an English teacher.)

The words we use (and don’t use) can make or break our reputations, our projects, our relationships, and our organizations. Communication is critical to career success. For leaders, the stakes are even higher: one comment from a leader can cause elation, confusion, or panic among your ranks. This is especially true at the very top. As Liam E. McGee, chairman and president of The Hartford, said, “Nothing prepares you to be a CEO. The buck truly does stop with you. You have to be careful of what you say. People take what the CEO says differently.”

This chapter is all ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required