(And I’m not just saying that because my dad was an English teacher.)
The words we use (and don’t use) can make or break our reputations, our projects, our relationships, and our organizations. Communication is critical to career success. For leaders, the stakes are even higher: one comment from a leader can cause elation, confusion, or panic among your ranks. This is especially true at the very top. As Liam E. McGee, chairman and president of The Hartford, said, “Nothing prepares you to be a CEO. The buck truly does stop with you. You have to be careful of what you say. People take what the CEO says differently.”
This chapter is all ...