You are previewing Becoming a Successful Supervisor: Develop Essential People Skills.
O'Reilly logo
Becoming a Successful Supervisor: Develop Essential People Skills

Book Description

Becoming a supervisor for the first time usually comes with mixed emotions anda lot of questions. Will you be able to help others in ways no one did for you? Can you manage people effectively when they used to be your peers? Where do you start? Get the answers to all your questions and learn to be an effective and confident leader.

Table of Contents

  1. Becoming a Successful Supervisor: Develop Essential People Skills
    1. Copyright
    2. Table of Contents
    3. About the Author
      1. Rick Conlow
      2. Doug Watsabaugh
      3. WCW Partners
    4. Preface
      1. Learning Objectives
      2. Workplace and Management Competencies mapping
    5. About the Crisp 50-Minute Series
      1. What You Need to Know
    6. A Note to Instructors
    7. Part 1: Transitioning to Supervision
      1. Chapter 1: The Opportunity
      2. Chapter 2: Your Role Changes Now
        1. Supervisory Skills Self-Assessment Scoring
      3. Chapter 3: How You Use Your Time
      4. Chapter 4: Transition Speed Bumps
      5. Chapter 5: So, Now What?
        1. Plan for the Change
      6. Chapter 6: Working Successfully with People
        1. Suggested Strategies
      7. Chapter 7: Part Summary
    8. Part 2: High-Performance Management
      1. Chapter 8: Performance Management
        1. The High Performance Equation
      2. Chapter 9: How to Establish Clear Expectations
        1. S. M. A. R. T. Objectives
      3. Chapter 10: Giving Positive Feedback
      4. Chapter 11: Handling Performance Problems
        1. Counseling Process
        2. Discipline Process
      5. Chapter 12: Supervising with Flexibility
        1. Relationship Approach
        2. Training Approach
      6. Chapter 13: Performance Assessment
      7. Chapter 14: Strategies for Managing Performance
      8. Chapter 15: Part Summary
    9. Part 3: Communicating with Others Proactively
      1. Chapter 16: Building Interdependent Relationships
      2. Chapter 17: Communicating One-on-One with Employees
        1. Delegating Tasks
      3. Chapter 18: Communicating with a Team
      4. Chapter 19: Use a Team Approach
      5. Chapter 20: Communicating with Others
      6. Chapter 21: Communicating with Your Manager
      7. Chapter 22: Part Summary
    10. Part 4: Coaching for Excellence
      1. Chapter 23: The Changing Playing Field
      2. Chapter 24: Coaching Behaviors in Supervisors
      3. Chapter 25: The Coaching Process
        1. Informal Coaching
        2. Formal Coaching
      4. Chapter 26: Strategies for Effective Coaching
      5. Chapter 27: Part Summary
    11. Part 5: Dealing Positively with Change
      1. Chapter 28: A New Paradigm
        1. The Four Forces
      2. Chapter 29: Organizational Change
      3. Chapter 30: The Impact of Change
        1. Four Techniques
      4. Chapter 31: Communicating Change Effectively
        1. Ten Steps for Implementing Change
        2. Techniques for Communicating Change
      5. Chapter 32: Change Management Skills
      6. Chapter 33: Brainstorming Change Ideas
        1. Guidelines for Brainstorming
        2. The Brainstorming Process
      7. Chapter 34: Problem-Solving Techniques
      8. Chapter 35: Part Summary
    12. Appendix
      1. Action Plan: Keep Excelling
        1. Getting Started
        2. Managing for High Performance
        3. Communicating with Others Proactively
        4. Coaching for Excellence
        5. Dealing with Change Positively
        6. Assessing Yourself
        7. How Good Can You Be?
      2. Additional Reading
        1. Crisp 50-Minute Series books:
        2. Other related reading: