Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively, 2nd Edition

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Fostering Constructive Responses to Conflict

Could a greater miracle take place than for us to look through each other’s eyes for an instant?

—Henry David Thoreau

Leaders are leaders not because they have a title or a position but because of what they do and how they do it. How people conduct themselves routinely, the way they act in challeng­ing circumstances, and the manner in which they behave toward others provide the basis on which others view them. Many people behave in ways that others find acceptable. Some of these people behave consistently in ways that transcend acceptability and propel them to leadership. People have been establishing themselves as leaders throughout history. The foundations of leadership have been explored and researched ...