Resources
This book gives an overview of the reasons to become a conflict competent leader as well as the types of knowledge and skills that are needed to do so. Here we list some additional resources you can use to develop both your personal conflict competence and that of your organization.
The Becoming Conflict Competent Course
The authors have collaborated with Dr. Sherod Miller to create a course titled Becoming Conflict Competent, which is offered by the Center for Conflict Dynamics at Eckerd College. The program focuses on managing emotions (Cool Down), understanding what is happening in conflict contexts (Slow Down and Reflect), and using effective communications techniques to collaboratively create solutions to conflicts (Engage Constructively). ...
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