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Becoming A Better Boss: Why Good Management is So Difficult by Julian Birkinshaw

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4

Seeing The World Through The Eyes of Your Employees

You may have seen the hit TV show, Undercover Boss. The Brainchild of UK media executive, Stephen Lambert, the show was launched in the UK in 2009, and has now been rolled out to six other countries. The US series has been enormously popular, with around 18 million regular viewers.

Even if you haven't seen the show, you can probably figure out the storyline. The Chief Executive goes “undercover” for two weeks in his own company, to figure out how things really work. He sees problems that he had not been aware of and he is astounded by the dedication and skills of his workforce. At the end, he reveals who he really is, the employees are shocked, and the CEO resolves to be more open and responsive ...

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