Excellent communication and team skills are essential for the development of a positive and productive culture. Everyone needs these skills. But how can you learn them and become an influential communicator?
This video book for team leaders, team members, service staff, managers and supervisors covers key communication and team skills to help you become more influential:
• listening and understanding
• conveying information
• exercising personal power
• overcoming negative behaviors
• effective communication within teams
• managing anxiety associated with change
• overcoming fear of presenting
• meeting skills
These eight video chapters, notes and activities were designed by psychologists Eve Ash and Peter Quarry and present key learning points in a wide range of workplace situations to ensure teams achieve higher levels of performance. They will help people develop their skills in communicating, influencing, dealing with challenging people, presenting ideas clearly, managing change and reducing stress.