CHAPTER 43
Give Your Customers Your Undivided Attention
One aspect of courtesy that seems to be getting lost in today’s world is giving others our undivided attention when communicating with them. People these days are distracted by a seemingly endless assault of rings, chimes, and beeps. Mobile phones, tablets, and the Internet are all combining to rewire our brains and to change how we interact with each other. One study of college students found a direct correlation between how much they used their mobile devices and how anxious they felt.1 Another study discovered that our attention span has been shortened so much by digital devices that the average person switches between devices 21 times an hour!2 As a result of these changes, giving customers ...
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