Be Your Customer's Hero

Acknowledgments

Writing is a solitary endeavor, but producing a book requires the efforts of a team. This book could not have come into existence without the hard work and contributions of a number of wonderful people.

To my wife, Renee: Your patience and support these past years have been beyond compare, and my public appreciation cannot even begin to capture my private gratitude. Your devotion means the world to me. Without you, none of this would have been possible.

To my agent, Jeff Herman: You took a chance on a first-time author and made this book happen. I thank you wholeheartedly.

To my editor, Bob Nirkind: Your wisdom and understanding, insight and open-mindedness, made this process incredibly rewarding and this book infinitely better. ...