chapter 8

Stick with Your Flipped Script

Since becoming a boss, I’ve struggled with helping others realize just how important their work is. I see how valued they are to our team and organization. But I just can’t quite get them to see it.

But today, I had the best call ever with one of my direct reports! She just completed a project and clearly sees how valuable her work is. And she had fun doing it too. Over the phone, I could hear it in her voice—how excited and proud she was of her own work. It felt like she’d turned a corner and has purpose and meaning that she never saw or felt before. She’s now ready to take on more work and make new goals to stretch herself.

What’s that secret sauce or magic formula so that can happen with everyone all ...

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