chapter 4

Flip Your Relationships

It’s still Monday, not even lunch yet. Geez, I’m hungry. And this meeting isn’t helping my appetite either. I really wanted to use my communication and influence skills to help set a good impression as I was introduced as a new leader. I was excited to help set a new course and direction for our group’s work. But then I heard, “You all don’t understand. You all need to do things differently. You all are not providing the things we need.” Wait, did I just hear, “You all?” I worked side by side with these people on Friday, and now I’m, “You all” less than 72 hours later? That was quick. They really see me differently. And, well, they are different too, now that I think about it. Today I’m the boss of people who ...

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