Index
A
Absolute intention and focus
Accountability
Action, taking
accountability and
making time for
obstacles to
Advertising
firms
hype
Alignment
Amazon
American Customer Satisfaction Index (ACSI)
Angie's List
Apple
Attention to detail
B
Barneys New York
Basics, winning on the
“Being number one,”
Benjamin Franklin Plumbing
Berenstain Bears
Best, the
becoming lost in trying to be
process of becoming
Big Lebowski, The
Blogs
Blue-tip flame philosophy
BMW
B:ok (bytes of knowledge)
Brands, winning
Business strategies
customer-centered
defining the problem and
finding the right combination of
focused
getting employee buy-in of
ideas that matter the most and
innovation and
questions to consider in formulating
resources
rules you can break and
simplicity in
social media
spreading one too thin
straightforward
uniqueness and
of winning brands
winning on the basics
without gimmicks
BusinessWeek
Buy-in from employees
Bytes of knowledge
C
Calloway, Joe
Checklist Manifesto: How to Get Things Right, The (Gawande)
Cisco Systems
Citi Cards
cj Advertising
Clarity
about expectations
about improvements
Clean thinking
Coca-Cola
Coffee shop generation
ConnectWise
Consistency of performance
random vs.
Constant improvement. See Continuous improvement
Continuous improvement
Focus 3 Ninety program for
identifying places for
lip service about
need for
pressure and
purpose versus panic and
reasons for
Culture
absolute intention and focus in
by accident or intentional
clarity about expectations and ...
