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Be Brilliant Every Day by Andy Whittaker, Andy Cope

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A Balancing Act

‘There is nothing in a caterpillar that tells you it's going to be a butterfly.’

Buckmeister Fuller

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The chances are that if you've ever been on holiday you've looked places up on Trip Advisor. For the uninitiated, it's a website that allows tourists to review their holidays. There are millions upon millions of hotel reviews.

And have you noticed that you can't resist checking the 1-star ratings? There might be 273 5-star reviews, but you're drawn to the one miserable rating when someone found a pubic hair on the toilet seat. You've discounted the awesome service, poolside bar, free cocktails, chocolate on your pillow and the ...

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