Conclusions and next steps
I hope that you have found this book interesting and useful. As we have discussed throughout this book, for our problem-solving activities to be successful, it is vital that we avoid falling into the trap of inadvertently adopting a knee-jerk solution. Thinking divergently, focussing on outcomes, and consciously structuring our problem solving will help avoid some of these traps.
Taking time to define a problem with a problem statement, define the desired outcomes (with CSFs and KPIs) and create a problem canvas will ensure that the problem-solving team and any relevant stakeholders are all on ‘the same page’ with regards to the problem that is being examined. This will save time in the long run, as it will enable ...
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