Copyright

Issue 9706

A U T H O RChuck HodellThe George Meany Center for Labor Studies10000 New Hampshire Ave.Silver Spring, MD 20903Tel. 301.431.5440E-mail: hodell@umbc.edu

Editor

Cat Sharpe Russo

Associate Editor

Patrick McHugh

Copy Editor

Kay Larson

ASTD Internal Consultant

Dr. Walter Gray

Production Design

Kathleen Schaner

Reprinted 2000, 2004, 2005 ed 1999

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