References & Resources
External Consultant
Sue Ziegler, CPLP
Senior Training Specialist
U.S. Pharmacopeia
Articles
Charan, Ram, and Geoffrey Calvin. “Why CEOs Fail.” Fortune, June 1999, pp. 60-75.
Cherniss, Cary, et. al. “Bringing Emotional Intelligence to the Workplace.” The Consortium for Research on Emotional Intelligence in Organizations, 1998. www.eiconsortium.org/reports/technical_report.html.
Druskat, Vanessa Urch, and Steven B. Wolf. “Building the Emotional Intelligence of Groups.” Harvard Business Review, March 2001, pp. 81-90.
Goleman, Daniel. “Leadership that Gets Results.” Harvard Business Review, March 2000, pp. 78-90.
——. “What Makes a Leader?” Harvard Business Review, January 2004, pp. 82-91.
Kahn, Jeremy. “The World's Most ...
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