You are previewing Banking, Finance, and Accounting.
O'Reilly logo
Banking, Finance, and Accounting

Book Description

With the global economy still in recovery, it is more important than ever for individuals and organizations to be aware of their money and its potential for both depreciation and growth. Banking, Finance, and Accounting: Concepts, Methodologies, Tools, and Applications investigates recent advances and undertakings in the financial industry to better equip all members of the world economy with the tools and insights needed to weather any shift in the economic climate. With chapters on topics ranging from investment portfolios to credit unions, this multi-volume reference source will serve as a crucial resource for managers, investors, brokers, and all others within the banking industry.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editor-in-Chief
    2. Associate Editors
    3. Editorial Advisory Board
  5. Preface
  6. Section 1: Fundamental Concepts and Theories
    1. Chapter 1: Project Initiation
      1. ABSTRACT
      2. INTRODUCTION
      3. INVESTMENT AND PROJECT
      4. INITIATING A PROJECT
      5. PM STANDARDS AND INVESTMENT ANALYSIS
      6. LOOKING OUTSIDE THE PM STANDARDS WORLD: THE LOGICAL FRAMEWORK APPROACH
      7. PROPOSING A COMPREHENSIVE INVESTMENT ANALYSIS METHOD
      8. CONSEQUENCES FOR THE DESIGN OF THE INITIATION PROCESS
      9. CONCLUSION
      10. REFERENCES
      11. ENDNOTES
    2. Chapter 2: Innovation and Competitiveness
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THEORETICAL FRAMEWORK
      5. INNOVATION AND COMPETITIVE ADVANTAGE
      6. INNOVATION IN FINANCIAL INDUSTRY
      7. FURTHER RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    3. Chapter 3: Internet Banking Adoption by the Customers of Private Sector Banks in India
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH MODEL
      5. FORMULATION OF HYPOTHESES
      6. DATA COLLECTION
      7. RESULTS AND ANALYSES
      8. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
      9. ACKNOWLEDGMENT
      10. REFERENCES
    4. Chapter 4: Causality between Credit Deposit Ratio and Credit Share in Major Indian States during 1972 -2008
      1. ABSTRACT
      2. BACKGROUND
      3. DATA AND METHODOLOGY
      4. GRAPHICAL PRESENTATION OF CREDIT DEPOSIT RATIO AND CREDIT SHARE OF STATES
      5. RESULTS AND DISCUSSION
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
      10. ENDNOTES
    5. Chapter 5: Production, Trade, Knowledge Economy, and ICTs in Arab Countries
      1. ABSTRACT
      2. INTRODUCTION
      3. PRODUCTION, TRADE, AND KNOWLEDGE ECONOMY IN ARAB COUNTRIES
      4. TO WHAT EXTENT KNOWLEDGE ECONOMY VARIABLES COULD HAVE DRIVEN PRODUCTION
      5. ROLES OF ICTs AND IMPACTS ON ENHANCING SOCIOECONOMIC PERFORMANCE IN THE ARAB REGION
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    6. Chapter 6: The State-Based Factors Affecting Inward FDI Employment in the US
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE ARTICLE
      5. CONCLUSION
      6. FUTURE RESEARCH DIRECTIONS
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
      9. APPENDIX: WEB SITES
    7. Chapter 7: The Situation of Knowledge Economy in the Arab and EEE Regions
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. 1. DESCRIPTIVE FACTS REGARDING THE KNOWLEDGE ECONOMY INDICATORS
      5. 2. EMPIRICAL STUDY: THE IMPACT OF KNOWLEDGE ON THE ECONOMIC DEVELOPMENT
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    8. Chapter 8: Investment and Development Banks and Strategies in Turkey
      1. ABSTRACT
      2. INTRODUCTION
      3. THE WORLD BANK AND ITS STRATEGIES IN TURKEY
      4. REGIONAL DEVELOPMENT AND INVESTMENT BANKS
      5. REGIONAL DEVELOPMENT AND TURKEY STRATEGIES OF INVESTMENT BANKS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    9. Chapter 9: International Evidence on Financing of R&D
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW AND HYPOTHESES DEVELOPMENT
      4. METHOD AND DATA
      5. REGRESSION ANALYSIS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
    10. Chapter 10: Factors Driving Value Creation in Online B2B Banking
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. DEVELOPMENT OF RESEARCH FRAMEWORK AND HYPOTHESES
      5. RESEARCH METHODOLOGY
      6. DATA ANALYSIS
      7. DISCUSSION AND FINDINGS
      8. CONCLUSION
      9. ACKNOWLEDGMENT
      10. REFERENCES
    11. Chapter 11: Overview of Mobile Payment
      1. ABSTRACT
      2. INTRODUCTION
      3. 1. BACKGROUND
      4. 2. PAYMENT SYSTEMS
      5. 3. MOBILE PAYMENT PROCESS
      6. 4. SET
      7. 5. SECURITY REQUIREMENTS FOR MOBILE PAYMENTS
      8. 6. FUTURE RESEARCH DIRECTIONS
      9. 7. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. APPENDIX
    12. Chapter 12: Liquidity Management in the Large Value Payment Systems
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. A GLANCE AT LARGE VALUE PAYMENT SYSTEM LITERATURE
      4. 3. SIMULATING PAYMENT SYSTEMS BY AGENT BASED MODELING
      5. 4. AGENT BASED MODELING IN MARKETS AND PAYMENT SYSTEMS: WHICH WAY FORWARD?
      6. 5. CONCLUSION
      7. REFERENCES
      8. ENDNOTES
    13. Chapter 13: Financial Distress and Bankruptcy Costs
      1. ABSTRACT
      2. INTRODUCTION
      3. THE PROCESSES OF THE FAILLURE
      4. DEFINITION OF THE CONCEPT OF FAILURE
      5. COSTS OF THE FINANCIAL DISTRESS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    14. Chapter 14: IT Security Governance in E-Banking
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. INFORMATION SECURITY GOVERNANCE OBJECTIVES
      5. THE ROLE OF ITSG IN E-BANKING
      6. E-BANKING RISKS
      7. OUTSOURCING RISK IN E-BANKING
      8. RISK MANAGEMENT IN E-BANKING
      9. EMERGING TRENDS IN MEASURING ITSG PERFORMANCE
      10. CONCLUSION
      11. REFERENCES
    15. Chapter 15: Systemic Risk, Stress Testing, and Financial Contagion
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. RELATED LITERATURE
      4. 3. SIMULATION OF JOINT LOSSES FOR THE BANKING SYSTEM
      5. 4. RESULTS
      6. 5. CONCLUSION AND FURTHER WORK
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. ENDNOTES
      10. APPENDIX: GENERATION OF CONSISTENT SCENARIOS
    16. Chapter 16: Behavioral Finance in Theory and Practice
      1. ABSTRACT
      2. INTRODUCTION
      3. BEHAVIORAL FINANCE: THEORETICAL BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. BEHAVIORAL FINANCE: CONTRIBUTIONS TO MODERN FINANCE THEORY
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
  7. Section 2: Development and Design Methodologies
    1. Chapter 17: Drop-Out Risk Measurement of E-Banking Customers
      1. ABSTRACT
      2. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. METHODOLOGICAL ISSUES
      5. ANALYSIS OF RESULTS: MODEL ESTIMATION AND VALUATION
      6. CONCLUSION AND IMPLICATIONS
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
    2. Chapter 18: Modeling the FX Market Traders' Behavior
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. DESIGN ROUTES WITH REGARD TO ABM
      5. 4. HIGH-FREQUENCY DATA
      6. 5. DATA DESCRIPTION
      7. 6. STYLIZED FACTS OF TRADERS’ BEHAVIOUR
      8. 7. MODEL OF FX MARKET TRADING ACTIVITY
      9. 8. ORIGIN OF THE TRADERS COLLECTIVE BEHAVIOUR STYLIZED FACTS
      10. 9. SOLUTIONS AND RECOMMENDATIONS
      11. 10. FUTURE RESEARCH DIRECTIONS
      12. 11. CONCLUSION
      13. ACKNOWLEDGMENT
      14. REFERENCES
      15. ADDITIONAL READING
      16. KEY TERMS AND DEFINITIONS
    3. Chapter 19: A Competitive Approach to Financial Issues
      1. ABSTRACT
      2. INTRODUCTION
      3. MODERN FINANCE THEORY: THEORETICAL BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. THE EMPIRICAL FOUNDATIONS OF THE EMH
      6. CHALLENGES TO THE EFFICIENT MARKET HYPOTHESIS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    4. Chapter 20: Impact of NPAs on Bank Profitability
      1. ABSTRACT
      2. INTRODUCTION
      3. KINDS OF NPAS
      4. CATEGORIES OF NPAS
      5. IMPACT OF NPA
      6. FACTORS CONTRIBUTING TO NPAS
      7. CONCLUSION
      8. RECOMMENDATIONS
      9. REFERENCES
    5. Chapter 21: Enhancement of Efficiency and Effectiveness in Banking through CRM Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. THE CONTEXT
      4. RATIONALE FOR RESEARCH
      5. RESEARCH OBJECTIVE AND HYPOTHESIS
      6. RESEARCH METHODOLOGY
      7. ANALYSIS AND RESULTS
      8. MANAGERIAL IMPLICATIONS
      9. LIMITATIONS AND FUTURE RESEARCH
      10. REFERENCES
    6. Chapter 22: A Game Theoretic Approach to Corporate Lending by the Banks in India
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. OBJECTIVES
      5. EXTANT LITERATURE
      6. BARGAINING
      7. NON-COOPERATION AND COOPERATION
      8. THE CASE OF DUOPOLY
      9. NASH EQUILIBRIUM
      10. PRISONERS’ DILEMMA
      11. THE ISSUES
      12. CONCLUSION
      13. REFERENCES
      14. KEY TERMS AND DEFINITIONS
      15. ENDNOTES
    7. Chapter 23: Money Supply
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. MAIN FOCUS OF THE CHAPTER
      5. 4. DEFINITION AND MEASURES OF MONEY SUPPLY
      6. 5. AN OUTLINE OF EXISTING LITERATURE ON MONEY SUPPLY
      7. 6. THE GREAT DEBATE AS TO DETERMINATION OF MONEY SUPPLY IN INDIA
      8. 7. ECONOMETRIC TOOLS IN UNDERSTANDING THE RELATIONSHIP BETWEEN MONEY, OUTPUT, AND PRICES
      9. 8. THE ISSUE OF ENDOGENEITY
      10. 9. FORECASTING MONEY SUPPLY IN INDIA IN THE POST CRISIS PERIOD: EMERGING ISSUES
      11. 10. SOLUTIONS AND RECOMMENDATIONS
      12. 11. FUTURE RESEARCH DIRECTIONS
      13. 12. CONCLUSION
      14. REFERENCES
      15. KEY TERMS AND DEFINITIONS
      16. ENDNOTES
    8. Chapter 24: A Conceptual Framework for Online Stock Trading Service Adoption
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. CONTRIBUTION OF STUDY
      5. PROPOSE RESEARCH MODEL AND HYPOTHESES
      6. CONCLUSION
      7. REFERENCES
    9. Chapter 25: Structural Models for E-Banking Adoption in Vietnam
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. STRUCTURAL MODELS FOR E-BANKING ADOPTION IN VIETNAM
      5. CONCLUSION AND DIRECTIONS FOR FUTURE RESEARCH
      6. REFERENCES
      7. APPENDIX
    10. Chapter 26: International Stock Investment Portfolio Management Strategies for Emerging Economies
      1. ABSTRACT
      2. THE CONCEPT OF INVESTMENT AND INVESTMENT PROCESS
      3. THE PORTFOLIO CONCEPT
      4. THE PORTFOLIO MANAGEMENT PROCESS
      5. STOCK PORTFOLIO MANAGEMENT STRATEGIES
      6. STOCK INVESTMENT STYLES
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
    11. Chapter 27: Monetary Policy Instruments and Bank Risks in China
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. HYPOTHESES
      4. 3. METHODOLOGY AND DATA
      5. 4. ANALYSIS AND RESULTS
      6. 5. CONCLUDING REMARKS AND POLICY IMPLICATIONS
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. ENDNOTES
    12. Chapter 28: ICT Infrastructure Framework for Microfinance Institutions and Banks in Pakistan
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. KEY FINDINGS
      5. 4. GUIDING PRINCIPLES: PROPOSED ICT FRAMEWORK
      6. 5. COMPONENTS AND ITS ASSOCIATED APPROACH
      7. 6. USAGE IN LOCAL ENVIRONMENT: A CASE STUDY-BASED DISCUSSION
      8. 7. CONCLUSION AND FUTURE WORK
      9. REFERENCES
    13. Chapter 29: ICT Investments and Management for Organizations
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND OF THE PROPOSED TECHNIQUES
      4. THE PROPOSED MODEL-METHODOLOGY
      5. DISCUSSION AND FUTURE TRENDS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    14. Chapter 30: Multi-Agent Financial Network (MAFN) Model of US Collateralized Debt Obligations (CDO)
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. THE REGULATORY AND MARKET CLIMATE (2005-2007)
      4. 3. SIMULATION MODEL FOR REGULATORY CAPITAL REQUIREMENTS WITH CDS CREDIT RISK MITIGANT
      5. 4. DATA USED FOR SIMULATION
      6. 5. AGENT-BASED SIMULATION RESULTS
      7. 6. CONCLUSION
      8. REFERENCES
      9. ENDNOTES
      10. APPENDIX
  8. Section 3: Organizational and Social Implications
    1. Chapter 31: The Global Financial Crisis and Central Bank Speak
      1. ABSTRACT
      2. INTRODUCTION
      3. 1. CENTRAL BANK COMMUNICATION TACTICS
      4. 2. DATA AND ECONOMETRIC SPECIFICATION
      5. 3. EMPIRICAL RESULTS
      6. 4. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
    2. Chapter 32: Mutual Fund Performance and Investor's Perception
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. THEORETICAL BACKGROUND OF MUTUAL FUND
      4. 3. OBJECTIVES AND METHODOLOGY
      5. 4. DISCUSSION
      6. 5. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    3. Chapter 33: Agricultural Investment Risk Relationship to National Domestic Production
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. PUBLIC POLICY FACTORS
      5. METHODS
      6. CONCLUSION AND RECOMMENDATIONS
      7. REFERENCES
    4. Chapter 34: Liquidity Saving Mechanisms and Bank Behavior in Payment Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SIMULATION MODEL
      5. RESULTS
      6. CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
      11. ENDNOTES
    5. Chapter 35: Banks and People in the Development Process
      1. ABSTRACT
      2. INTRODUCTION
      3. 2. CASE STUDY
      4. 3. SOME SALIENT FEATURES OF THE DATA USED AND METHODOLOGY
      5. 4. EMPIRICAL ANALYTICS OF THE DISPARATE SAVINGS BEHAVIOR
      6. 5. CONCLUSION
      7. REFERENCES
      8. ENDNOTES
    6. Chapter 36: Customers' Perspectives of Internet Banking Adoption in Developing Economies
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. AN OVERVIEW OF BEHAVIOURAL THEORIES OF ADOPTION
      5. PROPOSED RESEARCH MODEL
      6. RESULTS AND ANALYSES
      7. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
      8. ACKNOWLEDGMENT
      9. REFERENCES
    7. Chapter 37: Understanding Security in Consumer Adoption of Internet Banking
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. PROBLEMS
      5. BIOMETRIC TECHNOLOGY IMPLEMENTATION
      6. DISCUSSION
      7. SOLUTIONS AND RECOMMENDATIONS
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
    8. Chapter 38: Use and Management of Conventional ICT and Mobile Technology in Microfinance
      1. ABSTRACT
      2. INTRODUCTION
      3. MICROFINANCE SECTOR AND USE OF ICT
      4. APPROACHES TO MANAGING ICT
      5. USE OF MOBILE PHONES AND EMARGING MICROFINANE MODEL
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    9. Chapter 39: Self-Service Technology Banking Preferences
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. THE LIBYAN CASE
      4. 3. SELF-SERVICE TECHNOLOGIES
      5. 4. METHODOLOGY
      6. 5. RESULTS
      7. 6. DISCUSSION AND CONCLUSION
      8. REFERENCES
    10. Chapter 40: Leveraging Technology Options for Financial Inclusion in India
      1. ABSTRACT
      2. LITERATURE REVIEW
      3. TECHNOLOGY OPTIONS AT THE FRONT END
      4. TECHNOLOGY OPTIONS AT THE BACK END
      5. CASE STUDY
      6. MAJOR LEARNINGS
      7. CONCLUSION
      8. REFERENCES
    11. Chapter 41: Investment Attractiveness of Visegrad Group Countries
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: FDI IN THEORY AND EMPIRICAL STUDIES
      4. STRUCTURE OF FDI INFLOW IN THE VISEGRAD GROUP COUNTRIES
      5. INVESTMENT ATTRACTIVENESS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
      11. ENDNOTES
    12. Chapter 42: Racial Differences in Financial Socialization and Financial Behaviors of U.S. College Students
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL FRAMEWORK
      4. METHOD
      5. RESULTS
      6. CONCLUSION AND IMPLICATIONS
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    13. Chapter 43: Explaining International Land Transactions in Africa
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. UNDERSTANDING INTERNATIONAL LAND TRANSACTIONS
      4. 3. CONCEPTUAL FRAMEWORK
      5. 4. DATA, ECONOMETRIC MODEL, AND ESTIMATION
      6. 5. RESULTS AND DISCUSSION
      7. 6. CONCLUSION
      8. REFERENCES
      9. ENDNOTES
    14. Chapter 44: The Behavior Intention of Tunisian Banks' Customers on using Internet Banking
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW AND HYPOTHESIS DEVELOPMENT
      4. 3. METHODOLOGY
      5. 4. CONCLUSION
      6. REFERENCES
      7. ENDNOTES
      8. APPENDIX
    15. Chapter 45: An Investigation of Greek Firms' Compliance to IFRS Mandatory Disclosure Requirements
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. HYPOTHESIS DEVELOPMENT
      4. 3. RESEARCH DESIGN
      5. 4. RESULTS
      6. 5. CONCLUSION
      7. REFERENCES
    16. Chapter 46: Corruption's Effect on Foreign Direct Investment
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. RESEARCH HYPOTHESES
      5. 4. CAUSES OF CORRUPTION IN BOSNIA AND HERZEGOVINA
      6. 5. MODEL FOR MEASURING THE IMPACT OF CORRUPTION ON THE ECONOMIC DEVELOPMENT OF BOSNIA AND HERZEGOVINA
      7. 6. FINDINGS AND DISCUSSIONS
      8. 7. CONCLUSION
      9. REFERENCES
      10. ENDNOTES
  9. Section 4: Managerial Impact
    1. Chapter 47: Fund Manager Overconfidence and Investment Narratives
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. THE STRUCTURE OF FUND MANAGER NARRATIVES
      5. 4. OVERCONFIDENCE AND TONE OF FUND MANAGER NARRATIVES
      6. 5. DISCUSSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
    2. Chapter 48: Modern Risk Management Techniques in Banking Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. WHAT IS RISK AND RISK MANAGEMENT?
      4. TYPES OF RISKS
      5. MODERN RISK MANAGEMENT TECHNIQUES
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
    3. Chapter 49: Managing Customer Knowledge in Service Economy
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. DEFINITIONS: CUSTOMER RELATIONSHIP MANAGEMENT, KNOWLEDGE MANAGEMENT, CUSTOMER KNOWLEDGE MANAGEMENT
      4. 3. CRM, KM, AND CKM: IDENTIFYING DIFFERENCES
      5. 4. IMPORTANCE OF CUSTOMER KNOWLEDGE IN BANKING SERVICES: CASE STUDIES OF
      6. 5. CONCEPTUAL MODEL OF CUSTOMER KNOWLEDGE MANAGEMENT
      7. 6. DISCUSSIONS AND MANAGERIAL IMPLICATIONS
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    4. Chapter 50: Impact Evaluation of Customer Knowledge Process on Customer Knowledge Expansion
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. RESEARCH MODEL
      5. 4. RESEARCH METHODOLOGY
      6. 5. DATA ANALYSIS AND RESULT
      7. 6. CONCLUSION
      8. REFERENCES
    5. Chapter 51: The Role of Relational Mediators in the CRM-Performance Link
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. CONCEPTUAL MODEL AND RESEARCH HYPOTHESIS
      5. METHODOLOGY
      6. ANALYSIS AND RESULTS
      7. DISCUSSION
      8. MANAGERIAL IMPLICATIONS
      9. LIMITATIONS AND FUTURE RESEARCH DIRECTIONS
      10. REFERENCES
    6. Chapter 52: Computing Skills in Forecasting for Liquidity Risk Management in the Indian Banking Industry
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. MAIN FOCUS OF THE CHAPTER
      5. 4. RECOMMENDATIONS
      6. 5. FUTURE RESEARCH DIRECTIONS
      7. 6. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
      10. ENDNOTES
    7. Chapter 53: An Investigation into the Risk of Construction Projects Delays in the UAE
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH METHODOLOGY
      4. RESULTS AND DISCUSSION
      5. CONCLUSION AND THE WAY FORWARD
      6. REFERENCES
    8. Chapter 54: Enabling Factors for Knowledge Sharing among Employees in the Workplace
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. RESEARCH METHOD
      5. 4. RESEARCH RESULTS ON KNOWLEDGE SHARING IN THE WORKPLACE
      6. 5. SOLUTIONS AND RECOMMENDATIONS
      7. 6. FUTURE RESEARCH DIRECTIONS
      8. 7. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    9. Chapter 55: Establishing the Linkage between Internal Market Orientation and Service Innovation
      1. ABSTRACT
      2. INTRODUCTION
      3. REVIEW OF LITERATURE
      4. HYPOTHESES FORMULATION
      5. RESEARCH METHODS
      6. ANALYSIS AND DISCUSSION
      7. CONCLUSION
      8. MANAGERIAL IMPLICATIONS
      9. LIMITATIONS AND FUTURE RESEARCH AGENDA
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
      13. APPENDIX
    10. Chapter 56: The Royal Credit Bank Strategy and Transformation Program
      1. ABSTRACT
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. CURRENT CHALLENGES FACING THE ORGANIZATION
      6. SOLUTIONS AND RECOMMENDATIONS
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    11. Chapter 57: Business Intelligence Enterprise Solution at Abu Dhabi Finance
      1. ABSTRACT
      2. ORGANIZATION HISTORY AND BACKGROUND
      3. SETTING THE STAGE / CASE DESCRIPTION
      4. ERP PROCESSES
      5. BENEFITS AND CONCERNS
      6. TECHNOLOGY COMPONENTS
      7. MAIN CHALLENGES
      8. RECOMMENDATIONS
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    12. Chapter 58: Identifying the Business Value of Information Security
      1. ABSTRACT
      2. INTRODUCTION
      3. MAIN ACTIVITIES TO ENSURE ALIGNMENT TO BUSINESS NEEDS
      4. IDENTIFYING MAIN RATIONALE AND STAKEHOLDERS
      5. CAPTURING COSTS AND BENEFITS
      6. CALCULATING PERFORMANCE METRICS
      7. VALIDATING INVESTMENT RATIONALE
      8. PRESENTING INVESTMENT REQUEST
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
      12. APPENDIX
  10. Section 5: Critical Issues
    1. Chapter 59: Impact of Microfinance Bank Credit Scheme
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. METHODOLOGY
      6. RESULTS AND DISCUSSION
      7. CONCLUSION AND RECOMMENDATIONS
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    2. Chapter 60: Measurement of Service Efficiency in Different Types of Banking Services
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW OF APPROACHES TO SERVICE EFFICIENCY MEASUREMENT
      4. 3. SERVICE EFFICIENCY IN DIFFERENT SERVICE TYPES
      5. 4. SUMMARY AND ANALYSIS OF SERVICE EFFICIENCY MEASURES
      6. 5. DISCUSSION AND CONCLUSION
      7. REFERENCES
    3. Chapter 61: An Uncertain Decision Making Process Considering Customers and Services in Evaluating Banks
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. CRITERIA INFLUENCING CUSTOMER RELATIONSHIP MANAGEMENT AND SERVICE QUALITY
      4. 3. THE PROPOSED METHODOLOGY
      5. 4. BASIC MATERIALS
      6. 5. CASE STUDY
      7. 6. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
    4. Chapter 62: Analyzing the Efficiency of European Banks
      1. ABSTRACT
      2. INTRODUCTION
      3. AN OVERVIEW OF THE EUROPEAN BANKING SYSTEM
      4. MEASURING EFFICIENCY IN BANKING
      5. MODELS, METHODOLOGY, VARIABLES AND DATA
      6. EMPIRICAL RESULTS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    5. Chapter 63: Does Geography Matter?
      1. ABSTRACT
      2. INTRODUCTION
      3. THE LITERATURE
      4. THE ILLINOIS BANKING
      5. METHOD, VARIABLES, AND DATA
      6. RESULTS
      7. SUMMARY AND CONCLUDING REMARKS
      8. REFERENCES
      9. APPENDIX
    6. Chapter 64: A Diagnosis of the Determinants of Dividend Payout Policy in India
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. REVIEW OF LITERATURE
      4. 3. STATEMENT OF THE PROBLEM
      5. 4. OBJECTIVE
      6. 5. DATA AND METHODOLOGY
      7. 6. EMPIRICAL RESULTS AND DISCUSSIONS
      8. 7. SUMMARY AND CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    7. Chapter 65: An Empirical Investigation on Credit Card Adoption in India
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH MODEL
      5. FORMULATION OF HYPOTHESES
      6. DATA COLLECTION
      7. SAMPLE SIZE DETERMINATION
      8. DATA ANALYSIS AND RESULTS
      9. MANAGERIAL IMPLICATIONS
      10. CONCLUSION
      11. ACKNOWLEDGMENT
      12. REFERENCES
    8. Chapter 66: The Adoption Process of Payment Cards
      1. ABSTRACT
      2. INTRODUCTION
      3. 1. ECONOMIC LITERATURE ON PAYMENT CARD SYSTEMS
      4. 2. AGENT-BASED MODELING: THE ALTERNATIVE APPROACH
      5. 3. THE ELEMENTS OF THE INTRANETWORK COMPETITION MODEL
      6. 4. DECISION-MAKING OF MARKET PARTICIPANTS
      7. 5. EXPERIMENTAL SETTING
      8. 6. RESULTS
      9. 7. CONCLUSION
      10. ACKNOWLEDGMENT
      11. REFERENCES
      12. ENDNOTES
      13. APPENDIX
    9. Chapter 67: Determinants of Behavioral Intention to Mobile Banking in Arab Culture
      1. ABSTRACT
      2. INTRODUCTION
      3. MOBILE BANKING
      4. RELATED WORK
      5. METHODOLOGY
      6. DISCUSSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    10. Chapter 68: Assessing the Maturity of Control Objectives for Information and Related Technology (COBIT) Framework in the Egyptian Banking Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. CONTEXT: EGYPTIAN BANKING SECTOR
      5. RESEARCH METHODOLOGY
      6. RESULTS AND DISCUSSION
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    11. Chapter 69: Analysis of the Analytical Balance Sheet of Central Bank of Republic of Turkey During 2000 - 2009 Period in Terms of Crises
      1. ABSTRACT
      2. INTRODUCTION
      3. ANALYTICAL BALANCE SHEET OF THE CBRT
      4. A BRIEF OVERVIEW OF THE CRISES DURING 2000-2009 PERIOD
      5. ANALYSIS OF THE ANALYTICAL BALANCE SHEET OF CBRT DURING 2000 - 2009 PERIOD
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    12. Chapter 70: International Portfolio Diversification Benefits among Developed and Emerging Markets within the Context of the Recent Global Financial Crisis
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. METHODOLOGY
      5. DATA
      6. EMPIRICAL RESULTS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
      12. ENDNOTES
  11. Section 6: Emerging Trends
    1. Chapter 71: The Impact of Internet Adoption on the International Marketing of the Jordanian Banking Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RESEARCH METHODOLOGY
      5. FINDINGS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    2. Chapter 72: XBRL
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH METHODOLOGY
      4. LITERATURE REVIEW
      5. CONCLUDING COMMENTS
      6. SUGGESTIONS FOR FUTURE RESEARCH
      7. ACKNOWLEDGMENT
      8. REFERENCES
    3. Chapter 73: Innovation in Business Models of Banks in Europe
      1. ABSTRACT
      2. INTRODUCTION
      3. INFORMATION TECHNOLOGY AND THE INTERNET IN BANKING: A REVIEW AND SOME PENDING ISSUES
      4. TOWARDS A CONCEPTUAL FRAMEWORK FOR IDENTIFYING BUSINESS MODEL INNOVATION IN BANKING
      5. APPLYING THE FRAMEWORK TO TEST BUSINESS MODEL EVOLUTION IN THE BANKING SECTOR
      6. CONCLUDING REMARKS
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
    4. Chapter 74: The Role of Social Media Strategies in Competitive Banking Operations Worldwide
      1. ABSTRACT
      2. INTRODUCTION
      3. VIRTUAL STRUCTURES OF COMPANIES AND CORPORATE COMMUNICATIONS
      4. AN OVERVIEW OF SOCIAL MEDIA STUDIES IN DIFFERENT CONTINENTS
      5. GLOBALISM, SOCIAL MEDIA, AND BANKING SECTOR
      6. AMPRICAL ANALYSIS
      7. EVALUATION AND CONCLUSION
      8. REFERENCES
    5. Chapter 75: Banking Online
      1. ABSTRACT
      2. INTRODUCTION
      3. THE UNIVERSE OF STUDY: BANKS AND CLIENTS
      4. ANALOGICAL AND DIGITAL INSTITUTIONAL COMMUNICABILITY
      5. SAFETY AND DESIGN
      6. RESULTS, LESSONS LEARNED, AND FUTURE WORKS
      7. CONCLUSION
      8. REFERENCES
    6. Chapter 76: Emerging Technologies for User-Friendly Mobile Payment Applications
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. WIRELESS APPLICATION PROTOCOL (WAP)
      5. 4. EMERGING TECHNOLOGIES OF PAYMENT SYSTEMS
      6. 5. NFC PAYMENTS
      7. 6. EXAMPLES OF REAL WORLD MOBILE PAYMENT APPLICATIONS
      8. 7. FUTURE RESEARCH DIRECTIONS
      9. 8. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. APPENDIX
    7. Chapter 77: The Use of Soft Computing for Optimization in Business, Economics, and Finance
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. FUZZY LOGIC
      4. 3. NEURAL NETWORKS
      5. 4. GENETIC ALGORITHMS
      6. 5. THEORY OF CHAOS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
      12. APPENDIX
    8. Chapter 78: Emerging Legal Issues in Banking Operations
      1. ABSTRACT
      2. INTRODUCTION
      3. BANKING ACTIVITIES
      4. EMERGING LEGAL BANKING ISSUES IN TURKEY
      5. EMERGING LEGAL BANKING ISSUES IN EUROPE
      6. ELECTRONIC BANKING
      7. RESULT
      8. REFERENCES
    9. Chapter 79: A New Macroeconomic Architecture for the Stock Market
      1. ABSTRACT
      2. INTRODUCTION
      3. A REVIEW OF THE LITERATURE
      4. CONCLUSION
      5. REFERENCES
      6. ENDNOTES
    10. Chapter 80: Identifying Different Forms of Innovation in Retail Banking
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. INNOVATIONS IN BANKS: PRIOR LITERATURE
      4. 3. METHODOLOGY AND RESULTS
      5. 4. CONCLUSION
      6. REFERENCES
      7. ENDNOTES
    11. Chapter 81: Data Mining using Advanced Ant Colony Optimization Algorithm and Application to Bankruptcy Prediction
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS
      5. OVERVIEW OF BANKRUPTCY PREDICTION IN BANKS
      6. DATA
      7. RESULTS AND DISCUSSIONS
      8. CONCLUSION AND FUTURE RESEARCH
      9. REFERENCES
    12. Chapter 82: The Use of Simulations as an Analytical Tool for Payment Systems
      1. ABSTRACT
      2. 1. BASIC FEATURES OF PAYMENT SYSTEMS
      3. 2. EPISTEMOLOGICAL ASSESSMENT OF SIMULATIONS AS ANALYTICAL TOOL
      4. 3. SIMULATIONS FOR THE FUNCTIONAL DEVELOPMENT OF PAYMENT SYSTEMS
      5. 4. SIMULATIONS OF RISKS IN PAYMENT SYSTEMS (SIMULATIONS FROM THE OVERSIGHT PERSPECTIVE)
      6. 5. EXAMPLES FOR SIMULATION TOOLS AND DIRECTIONS FOR FUTURE SIMULATIONS
      7. REFERENCES
      8. ENDNOTES