O'Reilly logo

Bank 2.0 by Brett King

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Employee engagement and creating aservice culture

Team leaders need to be taught to lead more effectively, and they need to demonstrate vision. It’s not enough to say “we are customer-focused” or “service is our business”. The culture of service needs to start at the top and filter down through the organisation every day. If you create an organisation that lives and breathes a positive service culture, it will also create a positive working environment.

The undisputed leader in improvements in customer service globally is a friend of mine, Ron Kaufman. Ron has created what can only be described as a global movement in world-class customer service education. He runs a global education programme through his aptly named “UP Your Service! College”, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required